Utilisation des données personnelles


Dear Customers, Potential Customers and Website Visitors,

As Sara International Medikal Turizm Limited Şirketi (“Company”), we attach great importance to the protection of your personal data. In this context, we would like to inform you about your data and processing processes, within the scope of our obligation to inform and inform the user arising from the Law on the Protection of Personal Data No. 6698 ("LPPD"), Article 10. Our company will always update this text within the framework of possible changes in the current legislation in force. All kinds of legislative and application changes that may occur in this regard will be updated on our site so that you can follow them easily.

By visiting the www.innovacare.com.tr website (and/or using our mobile application), you are deemed to have accepted the application of the terms and rules contained in this "LPPD Clarification Text" presented to your information.


There are regulations in various laws regarding the use of our customers' personal data. In the first place, the principles of protection of personal data are regulated with LPPD. In addition, the Law No. 6563 on the Regulation of Electronic Commerce also includes a provision on the protection of personal data. In some cases, penal sanctions have been regulated for the protection of personal data through the provisions of the Turkish Penal Code No. 5237.

On the other hand, it is necessary to collect and use data in order to fulfill our obligations arising from the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

As Sara International Medical Tourism Company, your personal data;

  • legal reasons for the necessity of data processing for the establishment and performance of the contract”, “fulfillment of the legal obligation” and “the necessity of data processing for the legitimate interests of the data controller;
  • the legal reason for "fulfillment of the legal obligation" regarding our custody obligations arising from the legislation;
  • If you are a user, based on the reasons "data processing is necessary for the establishment and performance of the contract", and "data processing is mandatory for the exercise of the right" in terms of tracking your requests and complaints,
  • In case you give Electronic Commercial Communication Permission and we collect your Data based on express consent legal grounds for the purpose of providing you with new services with Business Partners.


Our company collects, stores, processes and analyzes some of your personal information and browsing information that you have transmitted to us, in order to provide better service to the users visiting the site and to not be used outside of the purposes and scope specified in this LPPD Clarification Text within legal obligations, will somehow hide it.


Your personal information collected by us, in general,

  • to take your orders, to offer our services,
  • make your payments,
  • to provide information about your services,
  • to contact you for marketing purposes about the services,
  • updating your information, managing and maintaining your membership,
  • suggest services that may be of interest to you,
  • To enable third parties to perform their technical, logistics and other similar functions on our behalf,
  • Confirming the identity information of the person who makes the transaction via the website / mobile applications,
  • To communicate with our customers about the conditions, current status and updates of the contracts we have concluded under the relevant articles of the Law on Distance Sales Contract and Consumer Protection,
  • To arrange all records and documents that will be the basis of the transaction in electronic (internet / mobile etc.) or paper media,
  • To provide information to public officials on matters related to public safety upon request and in accordance with the legislation,
  • It is processed for purposes such as fulfilling our legal obligations and exercising our rights arising from the current legislation.


Due to the nature of the business, our company collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or Site/Mobile Application.

With the establishment of the Distance Sales Agreement; If you share your identity and contact information with us so that an invoice can be issued, your Passport Serial Number and/or Tax Identification Number are taken. In addition, according to your payment preference, you must provide information such as your credit card information, the bank you use and your IBAN number. Your credit card information is transferred directly to the payment institution without being recorded or stored by us in any way.

Our company may send campaign information, information about new services and/or promotional offers to its customers and members in some periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive.

During the approval process via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "Membership Agreement" we have made with our Members.

Information that can be used by us in this context;

  • Details of your use of the site (your behavior on the site, your transactions, your preferences, products visited, etc.)
  • Your marketing-based information (date of birth, Site usage, address, demographic member/user/customer information, shopping habits for all kinds of products and services, preferences, likes and comments, campaigns, surveys etc. and their contents, invoice contents, payment methods (cash, credit card etc.) and payment details (installment amount etc.), old and new mobile/home/work phone/fax numbers, e-mail addresses, cookies (cookie, web browser beacons-information, IP, beacon) , wired-wireless network connection information etc.),

Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information. In addition, the details of your use of the Site (your behavior on the Site, your transactions, your preferences, the products visited, etc.) can also be used to serve you better.


In accordance with KVKK, your personal data;

  • Learning whether it has been processed or not,
  • Requesting information if processed,
  • Learning the purpose of processing and whether it is used in accordance with its purpose,
  • To know the third parties to whom it is transferred in the country / abroad,
  • Requesting correction if it is incomplete / incorrectly processed,
  • Requesting deletion / destruction within the framework of the conditions stipulated in Article 7 of the Law on the Protection of Personal Data,
  • Requesting notification of the transactions made to the third parties to whom it has been transferred,
  • Objecting to the emergence of a result against you due to the analysis exclusively by automated systems,
  • We would like to remind you that you have the right to demand the compensation of the damage in case you suffer damage due to the processing of the Personal Data in violation of the Law on Protection of Personal Data.


You can always reach us via www.innovacare.com.tr for any questions and opinions regarding your personal data.